Privacy Policy

When you place an order or contact us, we may collect:

• Name, email address, phone number
• Shipping and billing address
• Order details and personalization instructions
• Images, drawings, or handwritten notes uploaded for your custom product
• Messages exchanged with our support team

Payment details are never stored by us. All payments are handled securely and exclusively by trusted providers like Stripe.

When you browse our website, certain information may be collected automatically through cookies and analytics technologies, including:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on the site
• Referring websites or URLs

This helps us understand how visitors use our website and how we can improve our services.

We use third-party tools to help us measure performance and improve advertising effectiveness, making sure we reach the right audience. These may include Google Analytics and Meta (Facebook & Instagram). These tools may collect behavioral data such as pages viewed, actions taken on the site and advertising interactions.

As part of our personalized products, customers may upload images, drawings, handwritten notes, or other content. This content is used solely for the purpose of creating the customized product requested by the customer. Customization content submitted during the order process is not used for advertising or marketing purposes without explicit permission from the customer.

To fulfill your order: Processing and confirming your purchase, producing your personalized item, arranging shipping, and handling any support or replacements.

For legitimate business purposes: Improving our website and services, preventing fraud, understanding how our store performs, communicating with customer about their order and marketing communications to existing customers where legally permitted.

With your consent: Sending marketing emails, using non-essential cookies and analytics technologies, or advertising tracking technologies. You can withdraw consent at any time.

We use cookies to:

• Enable essential website functionality
• Remember preferences such as language or region
• Analyze website performance and visitor behavior
• Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website. 

(This section contains legally required identification details.)

The data controller responsible for the processing of personal data is:

Lovin’ Memories LLC


Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, United States


Email: contact@lovinmemories.com

We never sell or rent your personal data. Personal data may be shared only with trusted partners when necessary to operate our business.

• Shopify — our online store platform
• Stripe — secure payment processing
• Print Partners — product production and shipping
• Google & Meta — analytics and advertising

We may disclose personal data when required to comply with legal obligations such as:

• Court orders
• Law enforcement requests
• Regulatory requirements
• Fraud prevention or investigation

In the event of a merger, acquisition, restructuring, or sale of business assets, personal data may be transferred to the acquiring entity, subject to appropriate confidentiality and security safeguards.

Because some of our service providers operate internationally, personal data may be transferred outside your country of residence.

Where data is transferred internationally, we implement safeguards such as contractual data protection obligations and industry standard security measures.

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.Typical retention periods may include:

• Order and transaction records up to 7 years for accounting and tax compliance
• Customer service communications up to 3 years
• Marketing data until consent is withdrawn
• Analytics data typically between 26 and 38 months
• Customization files submitted for product creation may be retained for operational purposes such as order verification and support.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict or object to certain types of processing
• Request data portability
• Withdraw consent where processing is based on consent
• File a complaint with a data protection authority

To exercise these rights please contact: contact@lovinmemories.com

Our website and services are not intended for anyone under the age 18. We do not knowingly collect data from minors.

We implement appropriate technical and organisational measures to protect personal data including:

• Encrypted website connections
• Restricted access to sensitive data
• Secure hosting environments
• Monitoring and prevention of unauthorized access

While no system can guarantee absolute security, we strive to maintain a high standard of data protection.

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When updates occur, the revised policy will be published on this page with an updated last updated date.

If you have questions about this Privacy Policy or wish to make a privacy related request, please contact us: contact@lovinmemories.com