Frequently Asked Questions

Place Your Order: Once you upload your photo, drawing, or handwritten note, we begin the process of transforming your cherished memory into a timeless piece.

Design Preview (2–4 days): Our team digitizes your memory into embroidery and sends you a digital mockup. Nothing moves forward until you love it!

Unlimited Revisions: Your satisfaction is our priority. Request as many changes as needed until you’re 100% happy with the design.

Production (2–4 days): Once approved, your memory is carefully embroidered onto your chosen item with high-quality materials.

Shipping: We package your order with care and send it your way. You’ll receive tracking details to follow your memory’s journey home.

Want it faster? Select Priority Processing at checkout to skip the queue. Your order jumps to the front of the line, so you'll receive your Design Preview in just 24–48 business hours instead of the standard 2–4 days.

Because each piece is custom-made, previews are only created after you place your order. This way, we can carefully digitize your memory and prepare an accurate mockup. However, once you receive your design, you can ask for unlimited revisions until it feels just right. We’ll only begin production once you’re completely satisfied with the final version.

Most photos and drawings work perfectly. Here are our tips to make sure you get the best results:

• Ensure the picture has good lighting
• Place it on a flat surface
• Photograph it from above without shadows
• Make sure the photo isn’t blurry

But don’t worry, our team reviews every file, and if any changes are needed, we’ll contact you via email before starting production.

Our embroidery is done in a single thread color per design. This keeps the result clean, timeless, and elegant. You can choose the thread color that best matches your style when placing your order!

Design Preview (2–4 days): Within 2-4 days after placing your order, you will receive a preview via email.

Production (2–4 days): Once you approve the design, we start production, which usually takes 2-4 days to complete.

Shipping (3-5 days): After production, your order is packed and shipped directly to you. Delivery normally takes around 3–5 days.

Want it faster? Select Priority Processing at checkout to skip the queue. Your order jumps to the front of the line, so you'll receive your Design Preview in just 24–48 business hours instead of the standard 2–4 days.

Standard Shipping: Delivery takes 3–5 business days and costs $7.99 for U.S. orders and $9.99 for Canadian orders. Orders over $110 qualify for free shipping!

Currently, our shipping is available in the United States and Canada.

We accept all major payment methods, including:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
• Digital Wallets: Apple Pay, Google Pay
• Other Options: PayPal, Venmo

All orders are processed in USD (United States Dollars).

Yes, as soon as your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.

Depending on the products, some items may be sent separately. However, in most cases, all the items in your order are packaged and shipped together.

Because each piece is personalized and created just for you, we're unable to edit an order once it's placed. However, if you wish to cancel before production has started, we can issue a partial refund, with $25 deducted to cover the artwork preparation already completed. Once production has begun, we're no longer able to offer any refund. Please note that Priority Processing is non-refundable.

If your order arrives damaged or defective, we’ll send you a brand-new replacement of the exact same item, and you won’t need to return the original. This replacement will be sent to you completely free of charge.

Each piece is made uniquely for you, which means we’re unable to accept returns once your order has been placed. However, throughout the design process we offer unlimited changes to make sure your piece meets your expectations and that you’re 100% happy with it before production begins. The only exception is if your order arrives damaged or defective. In that case, we take full responsibility and will send you a brand-new replacement completely free of charge.

You can reach us anytime through our Contact Us page, where you'll find our email and a contact form to send us a message directly.

We usually reply within 24-48 hours. During busy periods it may take a little longer, but we’ll always get back to you as soon as possible.

If you haven’t received an email within a couple of days after placing your order, please check your spam or promotions folder. If you still can’t find anything, no worries! Just get in touch with us at support@lovinmemories.com and we will gladly assist you right away.

We understand how personal your memories are. All the photos or handwritten notes you share with us are used only to create your personalized item. Once your order is completed and delivered, we permanently delete those files to ensure your privacy is fully protected.